RETAIL & CONSUMER GOODS
DIGITAL AGENCY FOR RETAIL & CONSUMER GOODS
- D2C strategies: Successful start to the end customer business with digital strategy & CX design.
- Customer experience & PIM: shop optimisation and efficient product data management.
- End-to-end digitalisation: optimising processes, reducing costs, improving customer service.
OUR INDUSTRY EXPERTISE
D2C - FROM STRATEGY TO CUSTOMER
The entry into the end customer business (D2C) poses key questions for many manufacturers: How do I get started digitally? How do I specifically address the B2C target group? In addition to addressing the right target group, a comprehensive strategy is needed to successfully establish end customer sales.
We ensure you are well equipped for the D2C market. With a customised digital strategy, CX design and the right digital infrastructure, we will guide you through the entire process - from ordering to the optimal use of customer data.
We ensure you are well equipped for the D2C market. With a customised digital strategy, CX design and the right digital infrastructure, we will guide you through the entire process - from ordering to the optimal use of customer data.
- Customised digital strategy and compelling CX design
- Efficient end-to-end processes for the entire customer cycle
- Sustainable transformation of your business model into D2C
BEST CUSTOMER & PRODUCT EXPERIENCE
Many online shops fall short of sales expectations, the shopping experience is not convincing and new target groups are not reached. The missing link between online shop and POS and the lack of interactive features slow down success.
3D and AR visualisations, product configurators and chatbots make your online offering more attractive. A seamless link between online and POS creates a holistic customer experience. End-to-end processes ensure efficient order processing and optimal utilisation of your customer data.
3D and AR visualisations, product configurators and chatbots make your online offering more attractive. A seamless link between online and POS creates a holistic customer experience. End-to-end processes ensure efficient order processing and optimal utilisation of your customer data.
- Interactive features: 3D and AR visualisations, configurators and chatbots
- Seamless connection of online shop and POS
- Efficient end-to-end processes for order processing and customer data
PRODUCT DATA & FAST MAINTENANCE PROCESSES
Preparing and refining product data for different target groups is often complex. How can data be processed efficiently and utilised in all channels? Which PIM system is suitable and how can processes such as product data onboarding be improved? The integration of tools such as chatbots, AR and 3D visualisations also plays a role.
With a PIM system and AI-based technology, product data can be created and optimised automatically. We not only advise on PIM, but also help you to improve the entire process - from data collection to target group-specific communication.
With a PIM system and AI-based technology, product data can be created and optimised automatically. We not only advise on PIM, but also help you to improve the entire process - from data collection to target group-specific communication.
- AI-supported product data refinement and automation
- Seamless integration into all sales channels
- Individual PIM consulting and process optimisation
HOLISTIC BRAND MANAGEMENT IN THE D2C
The move into the D2C business requires brands to successfully transfer their identity to the digital world. At the same time, they have to reach new target groups, keep the brand message consistent and optimise the use of digital channels.
As a digitalisation partner, we understand these challenges. We offer a holistic solution - strategically, technically and in terms of branding - to ensure that your brand is smoothly integrated digitally.
As a digitalisation partner, we understand these challenges. We offer a holistic solution - strategically, technically and in terms of branding - to ensure that your brand is smoothly integrated digitally.
- Customised digital solutions for individual brand needs
- Perfect harmony of brand message and digital channels
- Strategic, technical and visual integration of the brand
