KEY FACTS NUBERT

Menschen, die miteinander arbeiten
TARGET GROUP
B2C
INDUSTRY
Hi-Fi and audio
BUSINESS
D2C
CORE GOAL
State of the art D2C online shop
Pink Icon mit Chip
IT TECHNOLOGIES
Shopware 6, rooom, myfactory, Doofinder, Experify,
PSP: Paypal, Amazon Payments, Unzer

TON AN FÜR ECHTEN KLANGENUSS

Nubert steht für authentische Klangreproduktion in höchster Qualität. Selten erlebt man eine Lautsprechergeschichte so hautnah wie bei Nubert electronic GmbH. In der schwäbischen Region verwurzelt, begann vor über 45 Jahren der Erfolg des heimatverbundenen Hifi-Experten. Spezialisiert auf die Herstellung von qualitativ hochwertigen Lautsprechern und Elektronik, setzt Nubert vorrangig auf Direktvertrieb. Mit einem Team von über 80 Mitarbeitern bietet der Experte 600 Produkte über einen eigenentwickelten Online Shop und Filialen an. Zudem vertreibt Nubert sein Sortiment über die Marktplätze amazon und eBay sowie das Portal der Media-Saturn Holding.

OUR TASK

Nubert's challenges began over the years with its self-developed online shop. It increasingly led to a dead end: the integration of connections and plugins became an ever-growing obstacle. It was not possible to link online and offline services for a seamless omnichannel experience. Manual maintenance efforts and working with a single programmer also slowed down the development considerably. Particularly problematic was the dwindling visibility on Google and the resulting drop in sales.

Our task was therefore to write a new chapter for and with Nubert: The migration to the comprehensive and future-proof e-commerce system Shopware 6. The main requirements were clearly defined: A state-of-the-art D2C online shop that presented the Nubert brand in a modern way and in line with its corporate identity. Service also had to be emphasized and be present at the right points of the customer journey. The requirements in terms of technology, data and processes were as follows: Existing systems, such as ERP and sales channels, needed to be seamlessly connected. It had to be possible to maintain and control data centrally in the future. In this context, the distribution of data from the ERP system to connected marketplaces also had to run smoothly. Nubert also focussed on automation.

DAS ZIEL

Mit dem Ziel, die Marke Nubert modern und im Einklang mit der Corporate Identity zu präsentieren, führt Nubert einen Relaunch des Shops auf Basis von Shopware 6 durch. Durch Nutzung einer Standard Software und einen agilen Entwicklung sollen schnelle Releases und kontinuierliche Verbesserungen ermöglicht werden.

Weitere Ziele sind:
  • Schaffung eines State of the Art D2C Online Shop
  • Optimale CX durch ein durchdachtes Frontend
  • Augmented Reality zur einfachen Entscheidungsfindung
  • Customer Service fest in der Customer Journey verankert
  • Automation der Handels- und Serviceprozesse durch Anbindung an die Nubert Infrastruktur (z.B. ERP)
  • Integration aller Vertriebskanäle
  • Zentralisierung und Vereinfachung der Datenpflege
HERE IS A POSSIBLE CUSTOMER JOURNEY FOR A NUBERT CUSTOMER. THIS SHOULD BE MAPPED IN THE BEST POSSIBLE WAY VIA THE NEW SHOP.
David is an absolute hi-fi fanatic. He attaches great importance to crystal-clear heights, deep bass, a broad image spectrum and a neutral, flawless sound. He wants to buy a new subwoofer for his home cinema that can go a few hertz further down. He is already familiar with Nubert from various test reports and through friends and acquaintances, but he has never heard a product before. In his search for an exchange of experiences, he ends up online in a forum for hi-fi experts. Some users rave about their Nubert products and proudly show photos of their home cinema equipment. David is immediately interested and looks in Nubert's online shop for a subwoofer that goes below 25 Hz - where the frequency range of his current solution ends. David finds what he is looking for and would prefer to buy directly from the manufacturer and take out an extended warranty. 
However, he still wants to be certain of his decision. The nearest showroom is over 400 kilometers away, so he discovers the "Ask an owner" feature right next to the product image on the product detail page. Using the integrated Experify service, he can easily and conveniently chat with owners of the product and get helpful opinions on his favourite product. David makes a confident purchase decision and finalises the purchase via the Nubert online shop. Enthusiastic about his product, he registers online with Experify a few weeks later. As the owner of his nuSub subwoofer, he would like to exchange ideas and provide support in the Nubert community in the future. He also proudly uploads a photo of his new home cinema equipment to the customer gallery of the Nubert online shop and shares his joy with the new subwoofer.

THE IDEA

We show the diversity of sound in all its facets - design, technology and service in the perfect mix. With the digital strategy, we develop the optimal target group approach for the future UX design. We want to emotionally involve brand-enthusiastic fans. We create tangible proximity to Nubert through the advantages of direct sales - nobody can offer service and product information as well as the manufacturer itself. Technically, we use Shopware's API to create clean connections for smooth communication between the systems. We customise Nubert's storytelling options through the use of plugins.

THE IMPLEMENTATION

„Mit dem Team von NETFORMIC haben wir nicht nur das ideale Shopsystem für Nubert gefunden, sondern auch gemeinsam kreative Ideen entwickelt und erfolgreich umgesetzt. Wir sind begeistert von unserem neuen Online Shop und freuen uns auf die weitere Zusammenarbeit.“

ISABEL LASSMANN

E-Commerce Specialist, Nubert electronic GmbH

 THE RESULT

We are enthusiastic about Nubert's passion for skilfully playing to their strengths in direct sales. With a lot of team spirit and the will to create something new, we have created a future-proof online shop together. We are proud that Nubert was awarded Shop of the Year 2023 by Focus Money. We developed many other exciting ideas for Nubert's online shop as part of a hackathon. We are very much looking forward to the future together.


TO NUBERT ONLINE SHOP

YOU ARE PLANNING A SIMILAR PROJECT?
CONTACT US NOW FOR MORE INFORMATION! 

FURTHER D2C CUSTOMER CASES

FASHION
RAPID MIGRATION FROM MAGENTO TO SHOPIFY PLUS
 
Empowering the D2C business and taking emotional shopping to a new level: impressive UX, emotional appeal, inspiring fashion trends and flexible performance.
2 Männer und eine Frau über ein EXIT Game der Firma Kosmos gebeugt, welches auf einem Tisch gespielt wird. Darüber das Logo des NETFORMIC Kunden Kosmos
PUBLISHING
SHOP RELAUNCH: D2C POWER WITH SPRYKER & PIMCORE
 
With a well thought-out digital strategy, we are laying the foundations for the future D2C content commerce platform. Pimcore and Spryker are redesigning the innovative infrastructure.
SPORT / OUTDOOR
UNIQUE COMBINATION OF TICKETS & MERCHANDISE
 
Experience sport up close with pure emotion. Our solution on Shopware makes ticketing easier, processes optimized and personal customization possible.

GET IN CONTACT

WE ARE HERE TO ASSIST YOU
CINDY WILFERT

Director North America

E-mail: cindy.wilfert@netformic.com

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