MANUFACTURING INDUSTRY
DIGITAL AGENCY FOR THE MANUFACTURING INDUSTRY
- Centralised and structured management of previously decentralised product data
- Digitalisation of processes: From quotation management to after-sales service
- Cost reduction and increased efficiency through customised digital solutions
OUR INDUSTRY EXPERTISE
PRODUCT DATA & MAINTENANCE PROCESSES
Product data management can quickly become a daily challenge: Decentralised data in Excel and SharePoint leads to chaos and data silos. Cross-departmental inconsistencies and manual data consolidation lead to errors, slow down the entire process and reduce efficiency.
With a professional Product Information Management System (PIM), we solve these challenges with an efficient and customer-orientated approach. You benefit from:
With a professional Product Information Management System (PIM), we solve these challenges with an efficient and customer-orientated approach. You benefit from:
- Centralised product data at a single point of truth: clear, well-organised and enriched.
- Increased efficiency through improved processes and cost reduction.
- Growth through faster product launches and expansion of sales channels.
CUSTOMISED CUSTOMER SERVICE
The service business plays a key role in mechanical engineering and industry, but enquiries often take too long, spare parts are difficult to find and processes are complicated. Manual processes tie up personnel, missing customer data and confusing spare parts procurement delay processing.
When it comes to customer service, we always put the customer front and centre. Whether platforms, web services or apps - we design user-friendly solutions. A customised customer portal offers you a digital service that inspires and makes work easier as well as:
When it comes to customer service, we always put the customer front and centre. Whether platforms, web services or apps - we design user-friendly solutions. A customised customer portal offers you a digital service that inspires and makes work easier as well as:
- An accelerated quotation request process.
- Easy and intuitive access to spare parts.
- An efficient solution that is designed from the customer's perspective.