MANUFACTURING INDUSTRY

DIGITAL AGENCY FOR THE MANUFACTURING INDUSTRY

Centralized and structured management of previously decentralized product data
Digitalization of processes: From quotation management to after-sales service
Cost reduction and increased efficiency through customized digital solutions

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PRODUCT DATA & CUSTOMER SERVICE

POWERING DIGITAL INNOVATION FOR THE MANUFACTURING/DISTRIBUTION INDUSTRIES

Are you familiar with this? Product data from suppliers has to be manually integrated in Excel - which is time-consuming and error-prone. Departments maintain data separately, which makes it difficult to exchange. Product data has to be compiled manually for catalogs, and manual processes often lead to errors in requests for quotations. Spare parts inquiries are delayed by lengthy searches in different systems. We are familiar with these challenges in the manufacturing industry - and this is exactly where we step in.

As a long-standing partner to companies in the manufacturing and distribution sectors, we know what the typical problems are and can provide you with the right solutions. Because we have been there and seen the power of digital transformation in companies just like yours we’ll move you to the front of the line in your vertical. With over 20 years of experience, we automate processes, make your data efficient and centrally usable and ensure that your customer service becomes a digital highlight.

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OUR INDUSTRY EXPERTISE

PRODUCT DATA & MAINTENANCE PROCESSES

Product data management can quickly become a daily challenge: Decentralized data in Excel and SharePoint leads to chaos and data silos. Cross-departmental inconsistencies and manual data consolidation lead to errors, slow down the entire process and reduce efficiency.

With a professional Product Information Management System (PIM), we solve these challenges with an efficient and customer-oriented approach. You benefit from:

Central product data at a single point of truth: clear, well-structured and enriched.
Increased efficiency through improved processes and cost reduction.
Growth through faster product launches and expansion of sales channels.

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PERSONALIZED CUSTOMER SERVICE

Customer Service plays a central role in manufacturing and distribution, but inquiries often take too long. Spare parts are difficult to locate, provision and match to the appropriate products online and support processes in the customers service organization are complicated. Manual processes tie up personnel, missing customer data and confusing spare parts procurement delay processing.

When it comes to customer service, we always have the customer in focus. Whether platforms, web services or apps - we design user-friendly solutions. A customized customer service platform offers digital services that inspires and makes work easier as well as:

An accelerated quote request process.
Easy and intuitive access to spare parts.
An efficient solution that is designed from the customer's perspective.

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